Calls
184
Answered
139
Talk time
3 h 48
Calls per hourtoday
Day's results184
Day's list
Every row opens the call
Time, number, duration and status. Play opens the recording; the text, the transcript; and the webhook tag shows whether your system responded 200.
| Time | Number | Agent | Duration | Status | Webhook |
|---|---|---|---|---|---|
| 10:31 | 11 98888-8888 | Model-apartment visit | 1:42 | answered | 200 · 212 ms |
| 10:28 | 21 97777-1234 | Model-apartment visit | 0:00 | not answered | 200 · 198 ms |
| 10:24 | 31 96666-4321 | Confirm appointment | 0:54 | answered | 200 · 240 ms |
| 10:19 | 41 95555-8765 | Confirm appointment | 0:38 | answered | no response |
| 10:12 | 51 94444-2468 | Collections | 2:37 | answered | 200 · 305 ms |
Integration
Through the API too
Everything the dashboard shows comes from the calls and balance routes. Build your own chart with GET /v1/ligacoes?de=&ate=.
- List by period, 100 per page
- GET /v1/ligacoes
- Detail with transcript and recording
- GET /v1/ligacoes/{id}
- Balance, channels and calls in progress
- GET /v1/saldo
- Webhook proof of delivery
- GET /v1/webhook-entregas
Status
What each status means
Every call ends with a status. It is what separates who talked from who never got to speak.
| Status | Means |
|---|---|
| Answered | The person answered and there was a conversation. |
| Voicemail | It went to voicemail or an answering machine. |
| No answer | It rang until the end and nobody answered. |
| Busy | The line was busy. |
| Declined | The person rejected the call. |
| Invalid number | The number does not exist or is not in use. |
| Carrier error | The carrier did not complete the call. |
Reading
How to read your day
- Period
- Opens on today. Pick other dates to compare weeks.
- Agent
- See only the calls of one script and compare one agent with another.
- Status
- Separate answered, voicemail and not answered to know whom to call again.
- By hour
- Shows the hour when most people answer. Use it to choose the time of your next lists.
- Talk time
- Adds up the time of answered calls, from the first hello to the end.
GET /v1/ligacoes?de=2026-10-01&ate=2026-10-06
{
"periodo": { "de": "2026-10-01", "ate": "2026-10-06" },
"pagina": 1,
"por_pagina": 100,
"total": 812,
"ligacoes": [
{
"id": 512,
"status": "concluida",
"telefone": "5511988888888",
"agente_id": 12,
"atendida": true,
"caixa_postal": false,
"segundos": 102,
"resumo": "Antônio confirmou a visita de quinta às 15h."
},
…
]
}
The list comes in pages of 100, without the transcript, and accepts up to 31 days per query. The detail of each call is in GET /v1/ligacoes/{id}.