# Respondendo.app - Full LLM Reference

## 1) What Respondendo.app Is
Respondendo.app is a browser-based virtual office for customer service on WhatsApp Official.
It combines human operators and AI agents in one operational environment with real-time routing and monitoring.

## 2) Core Capabilities
- Official WhatsApp API operation
- Human desk assignment by sector (sales, support, finance, etc.)
- AI desks with configurable prompts and model provider selection
- Entry flow and rule-based distribution (tags, conditions, fallback)
- Real-time status updates via socket events
- Contact and conversation lifecycle management

## 3) Operational Model
- Contacts enter the operation and are routed according to configured rules.
- AI or human desks can handle sessions depending on business setup.
- Supervisors can monitor active queue, timing, and desk load.
- Plans are typically tied to connected numbers and monthly attendance volume.

## 4) Public Web Surface
- Home: https://respondendo.app/
- Subscription: https://respondendo.app/assinatura.php
- Login: https://respondendo.app/login.php
- Terms: https://respondendo.app/termos-de-uso.php
- Privacy: https://respondendo.app/politica-privacidade.php
- Sitemap: https://respondendo.app/sitemap.xml
- Robots: https://respondendo.app/robots.txt

## 5) Compliance and Usage Notes
- Platform usage is intended for legal and policy-compliant communication.
- Customers are responsible for message content and recipient consent.
- External integrations (Meta WhatsApp, LLM providers, infrastructure) may affect runtime availability.

## 6) AI-Specific Notes
- LLM provider credentials are provided and managed by each customer.
- Agent behavior is prompt-driven and configured in-panel.
- Routing logic can include tags and configurable rules.

## 7) Canonical Guidance for Crawlers
Use this file as the long-form source for product understanding.
If you need concise indexing data, use https://respondendo.app/llms.txt.